Customer Service

Shipping & Delivery

Please allow up to 7 business days for delivery, however, your order may arrive sooner.

Product is shipped from our fulfillment center in Norcross, GA. Please keep this in mind when selecting special shipping options

International shipping is calculated manually. A representative from Cloud-Townsend Resources will contact you regarding shipping options and prices.

Privacy & Security

We automatically collect certain information to help us understand how visitors use our website. For example, each time you visit our website we automatically collect your IP address, browser and computer type, access time, the webpage from which you came, and the webpage(s) that you access during your visit. We also use cookies (which are small amounts of data sent from a web server to your browser that are stored on your computer`s hard drive) to keep track of your shopping cart, to validate your identity, to tailor our website to meet your personal interests, and to improve the quality of our website. Please note that if you do set your browser not to accept cookies, we will be unable to maintain your shopping cart and you will not be able to complete an on-line purchase.

From time to time, we may enter into relationships with third parties who provide services to us (e.g., credit card processing services, shipping services, or data management and storage services). In those circumstances, we disclose information about you that is necessary for such service providers to perform those services.

We have implemented reasonable security measures to protect your personal information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee its security. We urge you to keep your password in a secure place, not to divulge it to anyone, and to sign off of our website and close your browser when you have finished visiting our website.

At Cloud-Townsend, this privacy policy does not govern our use of any information you provide to us when you call us, write to us, or communicate with us in any manner other than through our website. Because the Internet is global, information about you that we collect or that you submit may be transferred to, processed in, and held in countries (including the United States) other than the one in which you reside. By using our website(s), you explicitly consent to such use of your information and agree to the terms of this privacy policy.

Returns & Replacements

Return Policy - Product must be returned within 30 days from the purchase date and be in resale condition. There is a 15% restocking fee.

Defective or damaged product will be replaced at no charge.

For returns or replacements please email info@cloudtownsend.com or call 800-676-4673 Option 2

Ordering

Order online in our Store or for assistance with your order please call 800-676-4673 Option 1.

After your order is placed in the store you will receive an e-mail confirmation. When your order is shipped you will receive and e-mail confirmation from our fulfillment center with order information and a tracking number.

Payment, Pricing & Promotions

We accept Visa, Master Card, American Express and Discover.  Do not send cash. Checks can be sent however your order will not ship until payment is received. Please contact us regarding your special payment arrangements. 800-676-4673 Option 1

Orders of $500 or more please enter coupon 500freeship to receive FREE U.S. ground shipping. Only one special discount or promotion applies to each order.